• Leading the delivery of change, collaborating with clients, leaders, vendors, 3rd party operations and agencies to provide clear, traceable delivery using a variety of project management methodologies, ceremonies, and tools i.e., waterfall, agile, Jira, Monday, Confluence and ProjectWorks.

• Played a pivotal role in ISO27001 Certification as the SME for various segments of the audit including InfoSec, Jira Administration, and management information.

• Project Management and Planning of internal projects and reporting directly to the Chief Delivery Officer (CDO).

• Management of Risks/Issues/Costs/Quality/Dependency logs, assigning tickets to their necessary owners and resolving risk, issues and dependencies during the project lifecycle.

• Manage the setup and controls around our Portfolio management tooling i.e. Monday.com and ProjectWorks. Which included timesheet/leave tracking, RAID and Change management. Production of portfolio, programme, and project management reports for senior stakeholders.

• Conducted regular requirements gathering for new projects delivering User stories into Jira ready for developers.

• Maintained programme delivery data in our systems, supporting innovation in the UDL product and service catalogue.

• Assist with periodic reviews and audits of products and services and the refinement of products, protocols, and procedures.

• Gather and analyse quantitative and qualitative data to present delivery updates, enabling informed product, service, and technical decisions.

• Build client and colleague capability through educating and informing colleagues and clients and sharing collateral as a SME.

• Strong interpersonal skills to build and develop stakeholder relationships.

• In-depth knowledge of the impact of change on different areas of the business and how to encourage change to be embraced by different organisations.