• Liaised with stakeholders in order to establish both the current and future state.

• Established both As-Is and To-be Business Process Models (BPMN) and Data Models (DFD’s/ERD’s).

• Analysed stakeholders to manage expectations and assess stakeholder interest.

• Assisted in the implementation of Agile processes and best practice.

• Assessing the Business Impact of a significant Business Change.

• Documented Functional and Non-Functional requirements.

• Cross-functional member of the Scrum team contributing to the team effort where needed e.g., Writing Test Scripts/Cases and conduction User Acceptance Testing (UAT).

• Facilitated Agile ceremonies e.g., CRM Retrospectives to improve efficiency in the project.

• Assisted the Product Owner refining the Sprint Backlog to ensure manageable sprint lengths.